Warranty Policy

BuyMax, owned and operated by BIZNET TRADING CO. LLC, offers a comprehensive 12-month warranty designed to give you peace of mind and ensure your satisfaction with our products. This policy outlines the steps to avail the warranty, what is covered, and important conditions to keep in mind.

How to Avail Warranty

• Contact Support: Reach out to our customer support team by phone at +971 551059550 or via email at support@buymax.me. Please provide your order number along with a detailed description of the issue.

• Provide Required Details: To help us assess the problem effectively, share any relevant photos or videos showing the issue.

• Troubleshooting Assistance: Our team will guide you through troubleshooting steps remotely. If the problem cannot be resolved this way, we will provide instructions for returning the product.

• Return Instructions: When a return is necessary, follow the packaging and shipping guidelines provided by our support team to ensure safe delivery.

Inspection and Evaluation

Upon receiving the returned product, our technical team will inspect it within 7 business days. We will determine whether the issue results from a manufacturing defect or falls outside the warranty due to misuse, accidental damage, or other excluded conditions.

Repair or Replacement

If the issue is covered by the warranty, we will repair or replace the product at no cost. In cases where the original model is unavailable, a comparable model of equal or greater value will be provided.

Shipping Cost Responsibility

• Return Shipping: Customers are responsible for shipping costs when returning the product for inspection.

• Replacement Shipping: If your warranty claim is approved, BuyMax will cover the shipping costs for sending the repaired or replacement product back to you.

Manufacturer Warranty

Some products may come with a separate manufacturer’s warranty. For claims after BuyMax’s warranty expires or as directed by our support team, please contact the manufacturer directly.

Warranty Exclusions

This warranty does not cover:

• Physical damage, accidents, improper use, or mishandling.
• Unauthorized modifications or repairs.
• Normal wear and tear or screen-related issues.
• Damage from self-repair attempts or tampering.

Important: Any evidence of misuse or unauthorized repairs will void the warranty immediately.

Proof of Purchase

Retain your order number or proof of purchase, as it is necessary to validate any warranty claim. Without this documentation, we may be unable to process your request.

At BuyMax, we are committed to quality and customer satisfaction, ensuring that your experience is smooth and supported throughout the warranty period.

Contact Information

Phone: +971 551059550

Email: support@buymax.me

Address: Abraj Shopping Centre, Al Sabkha Rd, Naif, Deira, Dubai, United Arab Emirates